This will help to reduce the chance that the installation can't go ahead because of something the installer needed to know. If you know that there’s something unusual about your home or meters, tell your energy company when you make the appointment, or at least several days in advance of your installation appointment. In flats this can sometimes be behind a locked door, so you’d need to arrange access with the building manager). clear out the cupboard containing your meter, or get access to the main fuse switch for electricity.

if there's anything you need to do before the installation can happen (e.g.Before a smart meter installationīefore your smart meter is fitted, your energy supplier should tell you: But the time will differ from property to property and depend on where your current meters are located. It takes around 1.5 to 2 hours for a typical smart meter installation.

How long does it take to fit a smart meter? If your meter needs to be replaced, you can request that your supplier replace it with a smart meter that has its communications switched off so that it operates as a traditional meter. However, some energy companies do not have traditional meters to install any more. If you don’t want a smart meter installed, you're not obliged to have one. You will need to be at home during the installation appointment. The installation itself will be carried out by a trained installer from the energy firm, or a company working for it. You should get a confirmation of your appointment by email, message or phone. You’ll need to agree a day and time for your smart meter installation. See common doorstep scams and what to do if you think you have been scammed. Ask to see official ID to ensure they’re not a rogue trader attempting to scam you, and request that the company gets in touch with you through more official channels. In the unlikely event that someone knocks at your door to make a smart-meter appointment, be very cautious. Alternatively, you can contact your energy supplier to arrange an appointment.Įnergy companies should make an appointment in advance. Every household in Britain will be offered a smart meter by 2025. Your energy company will get in touch to arrange a suitable time and date to fit your smart meters.

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